FCG (Keating) - Direct testimony of Kim Estrada and Exh KE-1.
Florida PSC — Natural Gas, Statewide County, Florida
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Florida City Gas submitted testimony on April 20, 2026, supporting its rate increase application to the Florida Public Service Commission. Kim Estrada, Assistant Vice President of Customer Operations at parent company Chesapeake Utilities Corporation, outlined significant customer service modernizations including a new Customer Information System (1CX), upgraded contact center technology, and enhanced field service management. The company identified cost adjustments exceeding $776,000 annually for these service improvements...
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