Copy of BH9 Leadership Briefing Slides — Council Work Session (2026-03-02)
City of Clearwater, Pinellas County, Florida
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The City of Clearwater released a strategic initiative document titled "Permits to Progress" detailing how it is reimagining its permitting process to improve customer experience. The city currently oversees 20+ types of permit services across multiple departments with varying systems, deadlines, and requirements, which residents find confusing and frustrating. Through research involving 40+ stakeholders and 15+ resident interviews, the city identified that inconsistent permitting pathways erode public confidence and that clarity on requirements and timelines is needed...
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